Right of withdrawal

All products purchased through http://www.pacinositaly.com and http://www.pacinositaly.it can be returned within 14 days from the date of receipt of the goods. To return what has been purchased, you must complete a return request and send it to info@pacinositaly.com

The right of withdrawal cannot, however, be exercised by the Consumer in the event of the purchase of Gift Vouchers or in relation to items which, by their nature, are not suitable for being returned, such as, for example, cosmetic products that have already been opened.

The products must be returned:

  • Properly packed in their original packaging, in perfect condition for resale (not damaged, damaged or soiled) and equipped with any accessories, instructions for use and documentation;
  • Equipped with the transport document (present in the original packaging), in order to allow Bottega della Barba Snc to identify the Consumer (order number, name, surname and address);
  • Without obvious signs of use, other than those compatible with carrying out a normal test of the article. Specifically for electric instruments, they must not bear any trace of prolonged use (more than a few minutes) exceeding the time necessary for a test and must not be in such a state as not to allow resale.

If the returned product does not comply with the provisions of the previous paragraph, the withdrawal will not be effective. The shipping costs for returning the product are charged to the buyer who decides to return what was purchased.

The refund will be made only if the returned goods are perfectly intact and have not received any damage during transport from the customer to our office. To exercise the right of withdrawal, the customer must, within the same term, send an e-mail confirming the withdrawal manifest, expressly indicating the order number.
Bottega della Barba Snc will accept the returned goods reserving any refund only after verifying that the products have been returned in their original state, unused and with the original packaging intact. Only in this case Bottega della Barba Snc will forward the amount paid by the Customer for the purchase of the products. Bottega della Barba Snc will reimburse the customer the full amount already paid within thirty (30) days from the date of receipt of the goods subject to the withdrawal and the related communication, by means of a reversal of the amount charged to the credit card or by bank transfer. Banking. In the latter case, it will be the customer’s responsibility to promptly provide the bank details on which to obtain the reimbursement (IBAN code of the current account of the invoice holder and relative beneficiary).

The right of withdrawal is subject to the following mandatory conditions:

  1. The purchased good must be intact and returned in the original packaging, complete in all its parts (including any presentation folders, transparent bags and closing tape); to limit damage to the original packaging, we recommend, as far as possible, to insert it in a second envelope, on which to affix the RMA number (return authorization code) issued by Bottega della Barba Snc; in all cases it is forbidden to affix labels or adhesive tapes directly to the original packaging of the product;
  2. The good subject to the exercise of the right of withdrawal must be returned in a normal state of conservation, as it has been kept and possibly used with the use of normal diligence: therefore, used products that show signs of wear or dirt and that consequently, they can no longer be considered intact;
  3. The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
  4. In case of damage to the goods during transport, Bottega della Barba Snc will notify the Customer of the incident (within 5 working days from receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier he has chosen and obtain reimbursement of the value of the asset (if insured); in this case, the product will be available to the Customer, simultaneously canceling the request for withdrawal;
  5. Bottega della Barba Snc is not responsible in any way for damage and / or theft / loss of goods returned by uninsured shipments.

 
The Customer totally loses the right of withdrawal, for lack of the essential condition of integrity of the goods (packaging and / or its contents), in cases where Bottega della Barba Snc ascertains:

  1. The lack of the external packaging and / or the original internal content;
  2. The absence of elements and / or anomalies in the product itself;
  3. Wear of the product, which has compromised its integrity.
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