Terms and conditions

General terms and conditions of sale

Introduction

All contracts for the purchase of products concluded through the website “http://www.pacinositaly.com and http://www.pacinositaly.it are governed by these General Conditions which will be understood as fully accepted whenever an order is placed on website http://www.pacinositaly.com and http://www.pacinositaly.it

All prices published on the website http://www.pacinositaly.com and http://www.pacinositaly.it are indicated in euros and are intended as retail prices including VAT in force at the time. Bottega della Barba Snc reserves the right to change prices at any time, without prior notice.

Order procedure and acceptance of the General Conditions

The Customer can only purchase the products present and viewable on the website http://www.pacinositaly.com and http://www.pacinositaly.it at the time of placing the order, as described in the relevant information sheets. In any case, Bottega della Barba Snc reserves the right to modify the information of the products, to adapt them to those provided by the producers, without any prior notice. It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics and may differ in color, size, accessory products in the figure. All purchase support information is intended as simple generic information material, not referable to the real characteristics of each individual product. Therefore, despite Bottega della Barba Snc endeavors to ensure that the products whose photos are published on the website http://www.pacinositaly.com and http://www.pacinositaly.it are faithful to the original products, they could be found differences between the images and the products actually purchased also due to technical limitations of color rendering on the Customer’s computer. Therefore Bottega della Barba Snc is not responsible for errors or inaccuracies in the photographic reproductions or in the graphic representations of the products appearing on the website http://www.pacinositaly.com and http://www.pacinositaly.it. In case of perplexity concerning the products, it is possible to contact the Customer Service by e-mail at info@pacinositaly.com

The Customer, by sending his purchase order in the various ways provided, unconditionally accepts and undertakes to observe, in his relations with Bottega della Barba Snc, these General and Payment Conditions illustrated below, declaring that he has taken viewing and accepting all the information provided by him, also taking note that Bottega della Barba Snc does not consider itself bound to different conditions unless previously agreed in writing between the parties.
The contract stipulated between Bottega della Barba Snc and the Customer must be considered concluded with the sending of the order to Bottega della Barba Snc, which reserves, in any case, the right, at its sole discretion, to accept the order, even partially.
Acceptance is considered tacit, unless otherwise communicated in any way to the Customer, who is always required to communicate his / her contact details, under penalty of inexecution / nullity of the order received, at the sole discretion of Bottega della Barba Snc.

Correct receipt of the order is confirmed by Bottega della Barba Snc by means of a reply sent to the (e-mail) address supplied by the Customer. This confirmation message will contain the date and time of receipt of the order and a ‘Customer Order Number’, to be used in any further communication with Bottega della Barba Snc. The message re-proposes all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections.
Bottega della Barba Snc reserves the right to refuse orders from the Customer with whom a dispute has arisen in relation to one or more orders previously placed, or in the event that Bottega della Barba Snc believes, in good faith, that the Customer has violated these General Conditions or is engaged in fraudulent activities or for any other reason that Bottega della Barba Snc may deem it legitimate.

In case of non-acceptance of the order, Bottega della Barba Snc undertakes to promptly notify the Customer. The customer can check the status of his order by accessing the web area dedicated to him under “Order status”.

Since the possible simultaneous access and the possibility of simultaneous “online” orders modify the availability of the product, Bottega della Barba Snc does not guarantee the certainty of assigning the ordered product.

On certain products, subject to price promotions, Bottega della Barba Snc reserves the right to accept orders by reducing their quantities, subject to communication and acceptance by the Customer, failing which the order will be considered canceled.

Order management

At any time, you can:

  • Add products to the selection by clicking on “add”;
  • View the selected products by clicking on “cart”;
  • Change the product selection by clicking on “choose other products”;

For each product selected on the website http://www.pacinositaly.com and http://www.pacinositaly.it a summary page is available containing the photo of the product, the product format, the product code, the number of selected products, the unit price of the product (s) and the total price of the products referred to in the current order. Before confirming the order, please check carefully that the selection of products made is correct.
Any order placed on the website http://www.pacinositaly.com and http://www.pacinositaly.it presupposes the supply, at the time of the order itself, of exact information, such as: surname, name, or company, address telephone and fax, e-mail address, billing address and delivery address. At the end of the order procedure, you will be asked to accept the entirety of the General Conditions and those relating to Privacy.

At the end of the procedure, the order will be sent to Bottega della Barba Snc to be processed.
This order can no longer be modified or canceled except by contacting Customer Service by e-mail at: info@pacinositaly.com

Subsequently, Bottega della Barba Snc will send the Customer, via e-mail, a summary of the order. The notification of receipt of the order will indicate the description of the Bottega della Barba Snc products, the number of products chosen, the price of the products ordered, as well as the amount of transport costs.
For each customer, at the time of the first order, it is necessary to create an account in order to save the billing and delivery data that will be useful for a subsequent order. In this case, you will be prompted to create a password for further use of that account. By creating your account, the Customer undertakes – under his sole responsibility – to keep the access data confidential and never disclose them to third parties. Therefore, any purchase made using the identification data will be deemed to have been made by the Customer as the owner of the same. In case of loss, theft or any fraudulent use of the Customer’s password, the Customer undertakes to immediately notify Bottega della Barba.

The Customer may at any time have their account deactivated by sending an e-mail to Customer Service. After the deactivation of the relevant account, the Customer can create a new account at any time.

The data recorded by the website http://www.pacinositaly.com and http://www.pacinositaly.it constitute proof of all the operations between Bottega della Barba Snc and the Customer.
In the event of a dispute between Bottega della Barba Snc and a Customer, with reference to an operation carried out on the website http://www.pacinositaly.com and http://www.pacinositaly.it, the data recorded by Bottega della Barba Snc will constitute full proof between the parties of the content of the transaction.
It is strictly forbidden for the Customer to enter false and / or invented and / or fictional data in the registration procedure necessary to activate the procedure for the execution of the purchase contract and related further communications. The personal data and the e-mail address must be exclusively their real personal data and not those of third parties, or fantasy.
It is expressly forbidden to make double registrations corresponding to a single person or to enter data of third parties.

Bottega della Barba Snc reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.
The Customer excludes Bottega della Barba Snc from any liability deriving from the issue of incorrect tax documents due to errors relating to the data provided by the Customer, as the Customer himself is solely responsible for the correct insertion.

Delivery methods

Bottega della Barba Snc will deliver to the Customer, at the address indicated by him, the products selected and ordered, by couriers and / or trusted freight forwarders.
The Customer is required to verify, upon receipt, the conformity of the product delivered to him with the order placed; only after this verification, and obviously except for the right of withdrawal provided below, the customer must sign the delivery documents.
For some products, special transport conditions may exist. These conditions are reported on the product sheet.

Terms of payment

Any order placed on the website http://www.pacinositaly.com and http://www.pacinositaly.it must be paid immediately upon placing the order. All orders are payable in euros.
In the event that some of the products ordered are not available, only the price and transport costs relating to the products available will be charged.
Only payments by means of are accepted. credit card, debit card and bank transfer. In case of payment by bank transfer, the order will be sent after receipt of payment; shipping times will therefore be extended accordingly. Accepted credit cards or debit cards are: MasterCard ®, Maestro®, Visa®, Cartasí®. Payment can also be made through the PayPal® circuit. The order will be executed only after the payment methods have been verified and after receiving the debit authorization on the indicated card.

Retention of Title

The ordered products will remain the property of Bottega della Barba Snc until the relative price is collected by the same Bottega della Barba Snc.
The Customer assumes all risks (in particular the risks of loss, theft or deterioration) relating to the products delivered, starting from the date on which the products were actually delivered to the carrier.

Delivery Area

The products will be shipped to the address indicated by the Customer during the purchase procedure, unless otherwise agreed between the parties, to be defined through Customer Service.

Transport costs and delivery terms

During the purchase procedure, you will be asked to choose the method of shipping the products. The total cost of shipping to the Customer’s home is charged to the latter, unless otherwise indicated.
Shipping costs will be determined according to the country of delivery.
Mainly for reasons of security, Bottega della Barba Snc will not process any order for which a post office box, a post office or the storage service at the courier in charge is provided as a delivery address, as this service has an additional cost that is not contemplated in online purchase phase.
During the purchase procedure, the terms and possible shipping methods will be indicated with reference to the products purchased and the delivery countries. The relative amount will be owed by the Customer in addition to the price of the products purchased.

Delivery problems

In case of non-delivery or delay in delivery of more than ten (10) working days, the Customer must immediately inform Bottega della Barba Snc.
Complaints sent more than thirty (30) calendar days following the date of acceptance of the order will not be accepted.

The Customer must check the conformity of the products at the time of delivery and must report any defects found (open package, damaged product, etc.) by means of a complaint signed by the Customer himself, possibly on the delivery note, then contacting Customer Service via e-mail at ‘address info@pacinositaly.com
If the delivered products do not comply with the order or for any reason they do not satisfy the Customer, the same can return them, requesting a product change or refund, or exercise the right of withdrawal as better specified below.

Right of withdrawal

All products purchased through http://www.pacinositaly.com and http://www.pacinositaly.it can be returned within 14 days from the date of receipt of the goods. To return what has been purchased, you must complete a return request and send it to info@pacinositaly.com

The right of withdrawal cannot, however, be exercised by the Consumer in the event of the purchase of Gift Vouchers or in relation to items that, by their nature, are not suitable for being returned, such as, for example, cosmetic products that have already been opened.

The products must be returned:

  • Properly packed in their original packaging, in perfect condition for resale (not damaged, damaged or soiled) and equipped with any accessories, instructions for use and documentation;
  • Equipped with the transport document (present in the original packaging), in order to allow Bottega della Barba Snc to identify the Consumer (order number, name, surname and address);
  • Without obvious signs of use, other than those compatible with carrying out a normal test of the article. Specifically for electric instruments, they must not bear traces of prolonged use (over a few minutes) exceeding the time necessary for a test and must not be in such a state as not to allow resale.

If the returned product does not comply with the provisions of the previous paragraph, the withdrawal will not be effective. The shipping costs for returning the product are charged to the buyer who decides to return what was purchased. The refund will be made only if the returned goods are perfectly intact and have not received any damage during transport from the customer to our office. To exercise the right of withdrawal, the customer must, within the same term, send an e-mail confirming the withdrawal manifest, expressly indicating the order number.
Bottega della Barba Snc will accept the returned goods reserving any refund only after verifying that the products have been returned in their original state, unused and with the original packaging intact. Only in this case Bottega della Barba Snc will forward the amount paid by the Customer for the purchase of the products. Bottega della Barba Snc will reimburse the customer the full amount already paid within thirty (30) days from the date of receipt of the goods subject to the withdrawal and the relative communication, by means of a reversal of the amount charged to the credit card or by bank transfer. Banking. In the latter case, it will be the customer’s responsibility to promptly provide the bank details on which to obtain the reimbursement (IBAN code of the current account of the invoice holder and relative beneficiary).

The right of withdrawal is subject to the following mandatory conditions:

  1. The purchased good must be intact and returned in the original packaging, complete in all its parts (including any presentation folders, transparent bags and closing tape); to limit damage to the original packaging, we recommend, as far as possible, to insert it in a second envelope, on which to affix the RMA number (return authorization code) issued by Bottega della Barba Snc; in all cases it is forbidden to affix labels or adhesive tapes directly to the original product packaging;
  2. The good subject to the exercise of the right of withdrawal must be returned in a normal state of conservation, as it has been kept and possibly used with the use of normal diligence: therefore, used products that show signs of wear or dirt and that consequently, they can no longer be considered intact;
  3. The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
  4. In case of damage to the goods during transport, Bottega della Barba Snc will notify the Customer of the incident (within 5 working days from receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier he has chosen and obtain reimbursement of the value of the asset (if insured); in this case, the product will be available to the Customer, simultaneously canceling the request for withdrawal;
  5. Bottega della Barba Snc is not responsible in any way for damage and / or theft / loss of goods returned by uninsured shipments.

The Customer totally loses the right of withdrawal, for lack of the essential condition of integrity of the goods (packaging and / or its contents), in cases where Bottega della Barba Snc ascertains:

  1. The lack of the external packaging and / or the original internal content;
  2. The absence of elements and / or anomalies in the product itself;
  3. Wear of the product, which has compromised its integrity.

Contract termination, express termination clause, disclaimer

Bottega della Barba Snc reserves the right to terminate the stipulated contract by simply notifying the customer indicating the reason. In this case, the Customer will only be entitled to a refund of any sum already paid.

Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages, and in particular, by way of example, for the loss of business, profit or opportunities deriving from or consequent to the purchase of products on the website http://www.pacinositaly.com and http://www.pacinositaly.it, to people and / or things, connected to the execution and / or non-acceptance, even partial, of an order and this also for reasons of stock shortage or unavailability of products.
No responsibility can be attributed to Bottega della Barba Snc for delayed or non-delivery due to force majeure or unforeseeable circumstances.
Bottega della Barba Snc is not responsible for damage caused by the carrier to the products purchased.

Conditions

The conditions contained in this document may be updated and / or modified by Bottega della Barba Snc, without any prior notice and valid from the date of publication on the website http://www.pacinositaly.com and http: //www.pacinositaly. it, with effect exclusively for contracts still to be stipulated and not for those already in progress at the time of the changes. In these cases, the Customer undertakes and obliges, whenever a modification of these General Conditions occurs, to arrange for their printing and storage.
These GCS constitute intellectual property protected by copyright. Its use, even partial, by third parties for commercial purposes is not permitted. Any violations will be prosecuted

Guarantee

All products sold by Bottega della Barba Snc are covered by the manufacturer’s standard warranty and by the 24-month warranty for lack of conformity, pursuant to Legislative Decree 206/05. To use the warranty, the Customer must keep the invoice (or the DDT) he will receive.

The 24 month warranty

Pursuant to the Legislative Decree n. 24/02 applies to products that present a lack of conformity, provided that it is used correctly, in compliance with its intended use and as provided in the attached technical documentation. This guarantee, in compliance with the Legislative Decree N. 24/92, is reserved only for the private consumer (natural person who purchases the goods for purposes not related to his professional activity, or makes the purchase without indicating a VAT number in the order form). In case of lack of conformity, Bottega della Barba Snc provides, at no cost to the customer, to restore the conformity of the product by repairing / replacing or reducing the price, until the contract is terminated.

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